1. Reservations are accepted after completing a travel contract and depositing a deposit of 30% of the cost of the trip for a bus program and 50% for an airline program, unless otherwise stated in the program.

2. The programme shall form an integral part of the contract.

3. The rest to the full amount must be deposited no later than 14 working days before the date of departure for a bus excursion. For air excursions – 30 working days, unless otherwise specified in the program. Otherwise, your contract will be considered canceled and you will owe the agency a penalty, according to the cancellation terms.

4. The tour operator undertakes to provide all the services described above.

5. All damages caused to the bus, hotel or sites are paid on site by the customer with a protocol.

6. Your room is booked from 14.00 on the day of check-in and must be checked out until 12.00 on the day of check-out. Each longer stay is paid extra.

7. If you wish to make changes regarding hotels, resorts or periods, you need to fill in a new travel contract. Changes will be confirmed within 3 working days, if there are vacancies.

8. The customer may assign his/her trip to a third party without owing penalties by notifying the tour operator at least 8 working days before the start date of the trip, if it is not related to the issuance of visas, insurances or airline tickets.

9. The user may withdraw from the contract within 24 hours from the date of reservation , without suffering damage from it, except in cases where a plane or ferry ticket has been issued.

10. In case of refusal of travel by the client for reasons that are not the fault of Insight Travel EOOD, cancellation of already deposited and paid services are carried out under the following conditions, depending on the previously requested date of departure.

10.1. For bus programs: up to 31 days before the date of departure – without penalty, except in cases where there is an air, ferry ticket. Then the conditions of the carrier apply; from 30 to 21 days before the date of departure – 30% of the total amount of the trip; from 20 to 15 days before the departure date – 50% of the total amount of the trip; from 14 days before the date of departure – 100% of the amount of the total amount of the trip.

10.2. For Airline programs: up to 91 days before the date of departure – without penalty, except in cases where there is an air, ferry ticket. The terms of the carrier apply. from 90 to 46 days before the date of departure – 30% of the total amount of the trip from 45 to 31 days before the date of departure – 50% of the total amount of the trip from 30 days before the date of departure – 100% of the total amount of the trip.

10.3. For Hotel reservations – according to the hotel conditions.

11. In the event that during the trip facts of non-fulfillment or improper fulfillment of the terms of this contract are established, the User undertakes to immediately notify the Service Provider and the Tour Operator in writing or orally with a view to taking timely measures that satisfy all interested parties.

11.1. In the event that the User’s claims related to the quality of the service provided cannot be satisfied on the spot during the provision of the service, the User has the right to file a duly formed claim to the Tour Operator within 14 days of discovering the non-compliance of the service with the agreed. The user is obliged to provide a protocol (claim) signed by a representative of the receiving tourist company or by the administration of the site providing the tourist service and by himself. Without such a bilaterally signed protocol or claim, the User may not make any claims to the Agency. The Agency shall notify the client of its response within 30 calendar days of the deposit of the claim.

12. ” Insight Travel” Ltd . has concluded insurance “Liability of the Tour Operator ” with ZK “Lev Ins”, with headquarters and address of management in Sofia. Sofia 1000. Bull. “Cherni Vrah” No51D, tel. (+359 2) 805 53 33., valid until 19.07.2024; Insurance policy No 13052310000597 dated 19.07.2023

13. Clients are notified under Article 80 of the Tourism Act of 13.05.2014. In case of uncollected announced minimum tourists for a given excursion within the deadline specified in the contract, the agency offers several options: full refund of the amounts paid; redirection to another date or similar excursion; organizing an individual trip without owing penalties.

14. A change in the price is possible in case of a rise in fuel prices, a change in the amount of fees or a change in exchange rates that have arisen after the signing of the contract under Art. 88 para 1, but this change in price may not take place later than 20 days before the date of travel.

15. In case of a significant change in the clauses of the contract, the Customer has the right to accept the change, which is certified by an additional written agreement to the contract, which specifies its impact on the price, or to cancel the trip, and the tour operator is obliged to notify the consumer about the change within 2 days of its occurrence, but not later than 10 days before the start of the trip. Except in the case of an airline, ferry ticket. The terms of the carrier apply. The tour operator shall refund the amounts paid by him under the contract within 7 days from the date of receipt of the notification of withdrawal. Replacement of the means of transport /airplane, bus/, hotel or restaurant and entertainment with another of the same or higher category or class without changing the price is not considered a significant change of contract.

16. The Agency is not responsible for the non-admission of a tourist by the border authorities.

17. If a tourist himself terminates his trip at his own will, all costs, including transport, are at his expense.

18. The tour operator does not refund money for unused prepaid services in case of refusal of travel by the consumer.

19. The tour operator has the right to change the transport company performing the trip in view of the number of registered tourists under a certain program without changing the price, type and category of the means of transport.

20. The Tour Operator reserves the right to change the accommodation of the User in the vehicle for the purpose of accommodating mothers with children, pregnant women, elderly people and in the presence of other similar objective reasons.

21. In case of duplication of rooms by the hotel, the tour operator reserves the right to accommodate tourists in another hotel of the same or higher category without owing penalties.

22. The tour operator is not responsible for the categorization of the hotels offered in the offers, as they are categorized by the authorized bodies in the respective country.

23. Insight Travel Ltd. is not responsible in case of difficulties, delays and problems related to factors considered force majeure and in insurmountable circumstances: bad weather conditions; complicated traffic situation; natural disasters; difficulties caused by mass events (strikes, riots, celebrations of national or religious holidays), as well as phenomena or events that cannot be predicted and prevented by the Agency.

24. In cases of force majeure, the tour operator shall refund amounts if the event is accepted as such by the receiving party or the carrier and shall refund the amounts actually returned by the counterparties.

25. The tour operator is not responsible for damagescaused by non-performance or improper performance of the contract, if the reasons therefor are attributable to the consumer; actions of a third party unrelated to the performance of the contract; an unforeseen event that cannot be avoided by the tour operator and its counterparties in good faith fulfillment of their obligations.

26. Insight Travel Ltd. is not responsible in the event that local contractors offering additional excursions cannot carry them out in whole or in part. In case of non-compliance with the preconditions for the additional excursions, it is necessary for tourists to seek their rights on the spot from the representatives of the partner company.

27. Behavior: When you agree to participate in an organized trip with a group, you agree to comply with the decisions of the tour manager. All passengers are expected to behave appropriately towards other passengers and staff with whom they are under contract during the journey. The Agency reserves the right to interrupt the trip of a tourist who, through his behavior, causes irritation, problems or damage to other passengers, staff or sites. In this case, we will require the tourist to leave the group at the first possible place without bearing any responsibility or financial compensation related to his collection or the unused part of the tourist program.

28. The tour operator compulsorily insures all its customers traveling abroad with medical insurance “Assistance” to ZAS “Armeec”, ZK “Uniqa” AD or “DZI” EAD. Individual tourists are insured at will.

29. The tour operator offers, at the customer’s request, additional insurance “Travel assistance – Cancellation and termination of a trip”.

30. The tour operator uses the services of the following licensed carriers for bus excursions: ” RuseTravel” Ltd.

31. Disputes arising between the parties TOUR OPERATOR and USER in the performance of this contract shall be resolved in a voluntary manner, and in case of disagreement under the Obligations and Contracts Act, the dispute shall be resolved by the court.